Inquiry about 1t Electric chain hoist and 0.5t manual hoist from Italy

Customer: please kindly provide your quotation for nr.2 hoists as per the attached technical specifications.

We are talking about of an on going project located in South-Africa.

Thanks for getting back to us within the end of this week, friday July 26^th.

1T, lifting height 25m, 1 chain fall, 6.6m/min, with electric trolley, push button IP54, 655 US$/unit (type: RM0101S)

0.5T, lifting height 3m, 1 chain fall, 6.8m/min, with electric trolley, push button IP54, 457 US$/unit (type: RM00501S)

Customer: thank you for your offer.

Please note that we are asking you to supply N.2 electric hoists (1 ton) and N.4 manual hoists (0.5 ton).

I kindly ask you to confirm the following:

-power supply: 525 Vac; 50 Hz

-supply of N.2 – 6m flat electric cable with N.2 trolleys each and junction boxes

-supply of N.2 galvanized wire rope slings with four legs (2m) for electric hoists

-supply of N.4 galvanized wire rope slings with four legs (2m) for manual hoists

0.5T, lifting height 3m, 1 chain fall, 6.8m/min, with electric trolley, push button IP54, 457 US$/unit (type: RM00501S)   THESE ARE MANUAL HOISTS

RAMHOIST: manual hoists (0.5 ton), lifting height 3m, with hook suspension, 35 US$/unit (type: VT005) 
pls check the details in our website: http://www.ramhoist.com/manual-hoists/VTChainBlocks.html
I assume the manual hoists you mean KBK trolley but not the chain block, pls confirm, if in this case, we need to know the rail size. -power supply: 525 Vac; 50 Hz  
--no problem -supply of N.2 – 6m flat electric cable with N.2 trolleys each and junction boxes  -no problem
-supply of N.2 galvanized wire rope slings with four legs (2m) for electric hoists  -no problem 
-supply of N.4 galvanized wire rope slings with four legs (2m) for manual hoists  -no problemthank you for the confirmations.

Customer: Regarding manual hoists, we want it with plain trolley (see picture for reference).

Beam size are the following:

-for electric hoists IPE200

-for manual hoists IPE180

Customer: Thanks for your quotation for the 1T and 0.5T hoists. But I need more information please. I need more information about the paintings, I need information about the quality certificates, also need to know if the mechanical warranty requested by us (24 months from startup / 30 months from delivery) is fine with you. How about the delivery dates?

Also will you supply us all these documents

Please, take a look at our technical datasheet attached again and give me your detailed feedback. We buy hundreds of hoists per year and I am quite interested in starting a solid business relationship with you.

Customer: Thanks for your kind reply.

But Will your yellow painting withstand the environment corrosivity C3M? how about the other documents like certificate of origin, spare parts list, lubrification list, etc?  

pls below

Customer: please kindly provide you best price for the below Hoists.

The final price shall include the delivery DDP REDECAM GROUP Trezzo sull’Adda (MI)

RAMHOIST: could we deliery and deal in your seaport (in CFR term)? we do not know your local cost for handling DDP

Customer: Please investigate and let me know.

Customer: any new for me? Please kindly give me package’s dimension and weight.

PLS confirm the quantity, besides, we find the address is not to South Africa, is it not used in South africa?

Customer: we need nr. 1 electrical hoist complete with power supply, electrical cable, etc with the Vac /Hz and technical details described here below.

The hoist has to be delivered here in Italy:

*****

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RAMHOIST: Electric chain hoist

1T, lifting height 25m, 1 chain fall, 6.6m/min, with electric trolley, push button IP54, 655 US$/unit (type: RM0101S)

0.5T, lifting height 3m, 1 chain fall, 6.8m/min, with electric trolley, push button IP54, 457 US$/unit (type: RM00501S)

the price is based on FOB china.

(only indoor used and can not used in outdoor and marine enviroment)i dont know what's the mean of with the Vac /Hz this hoist can be used in south Africa but not can not be used in Italy since it does not have overload clutch.

Customer: on the base of the dimension details here below, please send me the price for 1 electrical hoist with the overload clutch and equipped to be use the hoist here in Italy.

it is the new model, technical details: http://www.ramhoist.com/powered-hoists/NRMElectricChainHoists.html

Customer: the power supply 525V/50hz/3P is not the right one.

Sorry, be patient but to avoid misunderstanding, please kindly quote an  electrical hoist in line with the attached the below details.

Please quote by sending two price:

a.            On the FOB basis

b.            On the FCA basis.

Many thanks

Gaia

NOTE:

for your info this hoist will not be delivered in SOUTH- AFRICA anymore but here in Italy to be tested and use in our factory.

RAMHOIST: wo do not have your style, our style is as below, we can make to power supply 400V/50HZ/3P, 48V control